You can move your calling or unified communications to the cloud without disrupting your business. It offers a modern user experience, with features and integrations equal to and better than your on-premises systems with more control of upgrades and integrations.
Webex Calling now includes a dedicated cloud instance option based on the Cisco Unified Communications Manager architecture. Dedicated Instance is integrated with Webex Calling and takes advantage of Webex platform services, to bring centralized administration as well as applicable cloud innovation, developed anywhere on the Webex platform, to enhance the calling experience. Dedicated Instance also supports older Cisco endpoints, or existing integrations that are part of critical business workflows.
The Dedicated Instance add-on for Webex Calling includes:
Dedicated Instance for Webex Calling provides a simplified cloud migration path from a legacy PBX as well as on-premises Unified Communications Manager systems.
Dedicated Instance alleviates the pain-points associated with enterprise calling migrations to the cloud:
No Disruptions – Dedicated Instance has the same features, functionality, user experience and integration options supported by Unified Communications Manager deployed on premises, including support for Jabber and Webex App. This creates a frictionless migration to the cloud with no end user or administrator training required for existing Unified Communications Manager customers. Dedicated Instance can be trunked to third party PBXs, allowing new Cisco customers a flexible migration schedule.
Customization – A dedicated private instance for every customer, allows for a highly customizable cloud deployment, which is a unique differentiator from other cloud calling offers in the market. Dedicated Instance’s open APIs enable deep third-party application integrations allowing customers to build a calling environment that supports unique business workflows.
Uncompromised Security – With Dedicated Instance customers have access to all the Unified Communications Manager security features for Endpoints and UC applications like encrypted media, secure SRST, secure OTT registration use MRA.
In addition, customers have access to important physical security features like Cisco Survivable Remote Site Telephony (SRST) for site connectivity in the event network links go down and Cisco Emergency Responder and Nomadic E911 to ensure employees can be located by emergency responders when in the office or in a hybrid mode of work.
Extended ROI – Dedicated Instance supports the same voice and video endpoints as the associated UC Manager release, eliminating the requirement to refresh all customer endpoints when migrating to the cloud and extending the ROI of these assets.
Basic Inter-Op – Dedicated Instance is integrated with Webex Calling for call routing via the the Webex platform. Customers have the flexibility to distribute users across both Dedicated Instance and Webex Calling, and adjust over time as needed to address their cloud calling business requirements.
Customers who split users across platforms will experience different features. The calling features are not harmonized between Dedicated Instance and Webex Calling. For example, Webex Calling users cannot be part of a hunt group on Dedicated Instance.
Refer to the Cisco Endpoint Support section of the Compatibility Matrix for Cisco Unified Communications Manager and the IM and Presence Service, for the supported endpoints and devices based on the UC application version.
